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Frequently asked questions
What is the return policy?
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order.
To help us resolve the issue quickly, include:
your order number
a clear photo showing the problem
If the issue is confirmed, we’ll arrange a replacement or refund at no additional cost.
When will I get my order?
Processing time
All orders are made to order. Please allow 2–5 business days for processing before shipping.
Shipping times (estimated)
UK: 3–7 business days
Europe: 5–10 business days
USA & Canada: 5–10 business days
Rest of world: 7–20 business days
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.